Subject: Tech Support Candidate - sandeep kumar
From: sandeep kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 05:39:11 -0500

| | Tech Support Test

Name | sandeep kumar
E-mail | [email-masked]
Phone Number | (+91) 7054911444
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Innotech limited | Desktop support Engineer | working | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-First i will check internet is working or not .
2-i will check browser setting and add that website in secure site and allow pop up blocker .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1- turn on Bluetooth in mobile from drop down menu which is available in android phone .
step 2- turn on Bluetooth of speaker.
step 3- search Bluetooth device in mobile for pairing
step 4- when device is found in mobile then pair this by  clicking on them
Now device is connected

What according to you makes you a good candidate for customer service or technical support job?

1-our behaviour
2-communication
3- knowledge
4-look and dress up
5-respect

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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