Subject: Tech Support Candidate - DEEPAK MEENA
From: DEEPAK MEENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 04:39:44 -0500

| | Tech Support Test

Name | DEEPAK MEENA
E-mail | [email-masked]
Phone Number | (303108) 9460006016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KOTPUTLI JAIPUR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JUMIO INDIA PVT LTD | SR NETWORK ENGINEER | 13 may 2017 | 27000
Previous Employer 1 | JEWELS INFOSYSTEM PVT LTD | HW & NW ENGINR | JUNE 2017 | 18000
Previous Employer 2 | DATA INFOSYS PVT LTD | RF & NETWORK ENGNR | DEC 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check my internet connection that m connected or not. If connected and problem still exist then i will check my DNS and GATEWAY ADRS. If its fine then I will clear my cookies and cache and then REPOEN it... It Will solve my issue... and if doesnt then i will check ip address of NDTV.COM by DOS and will use ping command to check the response.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on mobile.
2. Turn on speaker and press the power or bluetooth button to activate bluetooth in speaker.
3. Search speaker name in bluetooth section.
4. Connect it by entering bluetooth password.

What according to you makes you a good candidate for customer service or technical support job? | I have good skills in troubleshooting and i can hanfle any kind of customer weather he/she is rude or soft, I have capability to convience the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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