Subject: Tech Support Candidate - Sanjeeb Chowdhury
From: Sanjeeb Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 04:19:26 -0500

| | Tech Support Test

Name | Sanjeeb Chowdhury
E-mail | [email-masked]
Phone Number | (713343) 7501852262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kulti new road (Near Church), kulti, Burdwan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
Printers, Outlook,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior Technical Support Associate | NA | 20,000
Previous Employer 1 | Concentrix | Advisor | 6th April 2019 | 14,000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Things to do when a site gives an error -
>Check whether the site name or link Is correct.
>Clear caches and cookies of the particular browser.
>Close the browser from task manager and check whether the same site Is opened and Is running In the background.
>Try to open the same Website through a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings-Tap the Bluetooth option - Turn on Bluetooth - List of available devices will appear - select the speaker so as to connect.
The Bluetooth speaker needs to be powered on and discoverable on the availability to connect.

What according to you makes you a good candidate for customer service or technical support job?

>I am a good listener that makes me to understand the problem and provide a calm and Informative resolution at the end.
>I don't mind In taking all frustration and screams of client when agitated. I will be more patient to understand the situation and make the client understand that we are with you to get you out of the situation.
>I believe In continuous learning and training from the place I am going wrong In my ability to provide customer service.
>I am confident In myself to build a rapo between client and agent for any Issue so as to gain client trust and confidence In me.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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