Subject: Tech Support Candidate - Shivani Bhatia
From: Shivani Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 04:01:47 -0500

| | Tech Support Test

Name | Shivani Bhatia
E-mail | [email-masked]
Phone Number | (91) 9781222552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Associate Technical Support | Working | 18500
Previous Employer 1 | Ameotech | Jr software developer | 31/1/2117 | 7500
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart my device (laptop, computer)
2) Try in another browser
3) Try deleting the cache, cookies etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth of your bluetooth Speaker
2) Turn on the Bluetooth of your mobile
3) Try pairing it up
4) After that:Bluetooth has been connected

What according to you makes you a good candidate for customer service or technical support job?

1) I love to interact with people
2) I am a very hardworking and professional candidate
3) lLearn new things from time to time

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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