Subject: Tech Support Candidate - Avinash Kumar
From: Avinash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 03:50:56 -0500

| | Tech Support Test

Name | Avinash Kumar
E-mail | [email-masked]
Phone Number | (91) 7838953435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vayam info solution | Service desk engineer | 31-10-2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works
3 Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 keep on the bluetooth
2 Find the speaker device in mobile phone
3 pair the speaker to bluetooth
4 Connection complete

What according to you makes you a good candidate for customer service or technical support job?

1.I have a rich experience of about 4 years in technical support
2. I know very well how to stablish communication with customer
3.I am a soft speaker and good listener which helps to understand user's actual issue
4.I have rich knowledge of troubleshooting the issue
5.I know how to resolve issue within SLA

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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