Subject: Tech Support Candidate - Shivam Chauhan Shivam
From: Shivam Chauhan Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 03:20:07 -0500

| | Tech Support Test

Name | Shivam Chauhan Shivam
E-mail | [email-masked]
Phone Number | (07543) 9532914154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FRANCISCAN SOLUTIONS | Business Analyst | 04 january | 35
Previous Employer 1 | Edunext Technologies | Support Engineer | | 21
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connectivity first, if my internet is connected then i will check the url of website is correct or incorrect.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will turn on the bluetooth speaker. Then i will open the bluetooth of my mobile phone. In bluetooth setting i will search the bluetooth speaker and then pair it with my phone.
What according to you makes you a good candidate for customer service or technical support job? | A candidate who is good in communication, who is a good listener and a person who has good in problem solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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