Subject: Tech Support Candidate - Arvind Singh
From: Arvind Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 02:59:26 -0500

| | Tech Support Test

Name | Arvind Singh
E-mail | [email-masked]
Phone Number | (+91) 9113148143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Office 365, Exchange Server, Azure AD, Active Directory, SCCM, Citri, Azure Intune Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Subject Matter Expert | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1-I will check whether internet is working or not.2- I will try to open the website with different browsers. 3-I will clear the browser cache via inetcpl.cpl i.e internet options settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Enable the bluetooth on the speaker by turning on the speaker
2- Enable bluetooth in mobile phone as well.
3- Check the list of available devices in the buetooth search in your phone
4- Tap and connect the particulat bluetooth speaker which you wanted to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am well versed with Technical Service Desk ettiqutte. I also have hand on experience with L1 and L2 troubleshooting. Hands on experience with Office 365 and Exchange Server portal. Has worked with Azure AD, On premise AD and Azure Intune Management
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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