Subject: Tech Support Candidate - Rohit Salaria
From: Rohit Salaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 00:59:48 -0500

| | Tech Support Test

Name | Rohit Salaria
E-mail | [email-masked]
Phone Number | (91) 8699761107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Printer and router

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | techmahindra | Team lead | 4-april | 45
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will ping first in CMD to see package not lost
Will check Https://ndtv.com
Will check browser
Check settings of browser
Change the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn of Bluetooth from both devices
In settings search for available device
Select and pair

What according to you makes you a good candidate for customer service or technical support job? | I just need to work with smiling face
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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