Subject: Tech Support Candidate - apurv smit
From: apurv smit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 00:33:03 -0500

| | Tech Support Test

Name | apurv smit
E-mail | [email-masked]
Phone Number | (+91) 8920118144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | DWARKA MORE
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Strategic learning solutions | Tele executive | 17th july 2020 | 16,800
Previous Employer 2 | Saras diamond tools | Account administrator | 31st Jan 2021 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will look if the internet is working or not(internet connection/lan cable) if the internet is working then we will look what is the sstp status code
If its start from 500 then its server error if starts with 400 then client error...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on the bluetooth device then turn on bluetooth of your phone from settings then go to add bluetooth device and then pair the device
After successful pairing you can use the device

What according to you makes you a good candidate for customer service or technical support job?

I m Patient in nature and a good listener.
I listen and understand the query of customer calmly and not loose temper as customer can revert any words and try to resolve the query of the customer in the very first call I try to immediately links the customer to documentation then through the appropriate steps as guided and connects customer to existing answers and solutions

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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