Subject: Tech Support Candidate - Yashvine Chatharoo
From: Yashvine Chatharoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 23:59:29 -0500

| | Tech Support Test

Name | Yashvine Chatharoo
E-mail | [email-masked]
Phone Number | (230) 58820979
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mauritius
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Holistic lifestyle ltd | Assistant administrator | November 2020 | 18000 MUR
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Re-loading the website at the first instance.
2. Check for any internet connectivity issue
3. If the internet connection is normal, there is a possibility that the website is down for some time. (check with others)
4. Try to access the website using an alternate device and connection.
5. If there is an internet connectivity problem, contacting my Internet Service provider for assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. From the control/settings panel, tap the Bluetooth icon
2. Turn on Bluetooth
3. search for available devices, a list will appear
4 Press button on speaker to activate the Bluetooth function
5. Select the speaker's brand name listed on the phone. It will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I am a Multilingual person with qualified ability to support customers in French, Hindi and English. I willing to relocate to India whereby my commitment to the company ensures my stay there. Moreover, I believe that the quality of service we provide to our client should be regarded as that service as we would provide to our family member. I am very analytical, hardworking and honest towards my work to make it successful while being solution focused.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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