Subject: Tech Support Candidate - Prem Kumar
From: Prem Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 23:45:07 -0500

| | Tech Support Test

Name | Prem Kumar
E-mail | [email-masked]
Phone Number | (91) 9010837289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad add willing to move
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | YUPPTV | Tech support | Working | 28000
Previous Employer 1 | RBI | ESCAMS | 30/04/2013 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Based on  the error the troubleshoot will be taken and need to check the Internet connection and speed

First need to relogin and check
Second remove the browsing history and cookies and relogin

Third if the error is from channel end need to wait till the issue is updated

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First need to open the Bluetooth from Mobile and Speaker
Scan for the  Bluetooth Speaker from the Mobile
pair the Bluetooth Speaker with  the name displayed from search

What according to you makes you a good candidate for customer service or technical support job? | As pre me have an ability to work as per the company circumstances and good experience in Hardware and Networking tools and can easily collaborate with the employees.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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