Subject: Tech Support Candidate - Mayank Chauhan
From: Mayank Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 21:28:28 -0500

| | Tech Support Test

Name | Mayank Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9873638427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar,New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GA Technocare Technology PVT LTD | Sales Team Leader | 22 Feb | 52000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: In such cases, the possible to way fix this kind of problem we have to Clear our history or cookies.
Step 2: So whatever browser you are using you have to go to History of the browser and look for the cookies history.
Step 3: Once you find the option please delete the cookies and go then try open the page.
Step 4: After the cookies cleared from the browser then try an open the website again it will worked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: First of the settings of the phone.
2: Look for the Bluetooth option once you find it tap or open the option.
3: Now turn on your Bluetooth.
4: Now your device scan for the available device within the range.
5: After that, it will come up with a list of all the devices which is available and ready to share.
6: NOw look for your speaker's name if it's there please tap it and your speaker is connected with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

So I am working in this industry of Customer Service or technical support industry for the last 8 years, so first I joined as the technical support executive where we have to resolve customer problems.
I am confident about always feel positive about my work and I am talkative by nature so it always gives me an extra benefit because I love helping my Customer and it's my work to always satisfy them.
And I always believe in improving myself and always ready to take feedback and ready to share my experience or my knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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