Subject: Tech Support Candidate - Md Aman
From: Md Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 13:45:04 -0500

| | Tech Support Test

Name | Md Aman
E-mail | [email-masked]
Phone Number | (+91) 8582988969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Senior System Engineer | Till Date | 35000.
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the Page.
2. Check the internet connectivity
3. Make Sure Javascript is enabled.
4. Restart the browser.
5.Try to change the Browser and launch it in any other browser
6.Check if other websites are launching properly or not. If others are working then there can be many cases which needs to be tested.
6.1 Check if the site is allowed to be opened in your machine from where you are tying to access it.
6.2 Check the Proxy settings of the browser.
7. IF all the browser are having the issue then there will be connectivity issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on the Speaker.
2.Wait till its starts sending the Signal and gets properly active.
3.Check your Mobile phone,  under settings -> Bluetooth. Turn on your Mobiles Bluetooth and check for the Speaker name so that you can pair both the device.
4.Once pairing is done it will connect.

What according to you makes you a good candidate for customer service or technical support job?

I Started my working as an L1 Support engineer and started learning things from seniors as well as clients while we were dealing things and post which i was promoted to L2 Support where i have not only learnt how to solve the problems  but also how to deal with clients in state on urgent assistance and has been awarded as Highest ticket closing member for Last quarter of 2020.
Work with Continues dedication and learning new things from everyone is my best part.
Tackling critical situations and delivering the need on time is the best practice to be learnt from any senior is what i believe in.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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