Subject: Tech Support Candidate - Mansi Kumar
From: Mansi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 13:28:39 -0500

| | Tech Support Test

Name | Mansi Kumar
E-mail | [email-masked]
Phone Number | (0120) 7428462010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 62 near fortis, noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | Account manger | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the internet connection, then refresh it and try again to open, if continues and search for settings and try to resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Just on the speaker and you Bluetooth of your phone.

What according to you makes you a good candidate for customer service or technical support job? | I m very good with interacting with customers, know how to handle their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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