Subject: Arabic Language Test - Abdullah Ahmed
From: Abdullah Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 08:37:52 -0500

| | Foreign Language Screening Test

Name | Abdullah Ahmed    /  (91) 7428072177+8826699718    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
We apologize about the delay which is out of our control  and we will make sure that you will recive your order whtin 24 hour
As you said someone from customer care executive was shouting on you we want to tell you that is personal behaviour which doesn't match with our dealing with customers and we will make sure that he will apologize to you as you want and we promise you that will not happen again .Thanks for trust all respect to you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Thank you for your trust and shopping from our company  .
We apologize about the delay which is out of our control .about your order we will change it as you wish .and we are so sorry for unprofessional attitude of our worker and we want you to know that is personal attitude and we promise that will not happen again you will get an apologize as You want
All respect to you

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