Subject: Tech Support Candidate - Ankit Srivastava
From: Ankit Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 08:27:04 -0500

| | Tech Support Test

Name | Ankit Srivastava
E-mail | [email-masked]
Phone Number | (91) 7008553080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Amethi, Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Ms Exchange server and O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Cloud support Associates | | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As per the error I'll proceed with the troubleshooting steps. Error could be anything so there is many answer of this scenario.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please find below the steps to connect bluetooth speaker to mobile phone:
1. Turn on bluetooth on both devices.
2. Search the bluetooth speaker and then select to add.

What according to you makes you a good candidate for customer service or technical support job? | I have interacted with national as well as international users and helped him to reaolve there outkook issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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