Subject: Tech Support Candidate - Sunny Dhiman
From: Sunny Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 08:27:02 -0500

| | Tech Support Test

Name | Sunny Dhiman
E-mail | [email-masked]
Phone Number | (+91) 9319419998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Apachi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Arvato betelsmann | CCE | 31-01-2013 | 16000
Previous Employer 2 | Teleperformance India | Tech Advisor | 3-11-2015 | 24000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the website does not work and keep getting the same error, uninstall the browser and reinstall the latest version. If the same error persist, try on different user and try if the setting and other machine setting are working on your computer fine. Check the internet connectivity and also check the Lan and Browser setting on the top corner of the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Setting and look for Bluetooth option on the device or if its in the machine. look for Bluetooth, check if your have the name which your have the device connected than enter passwords on the device than check if you have device connected and try share it with others.

What according to you makes you a good candidate for customer service or technical support job?

Helpful nature and listing to customer query will help customer and he will also think you are understanding his concern on the call or chat.
Give response that we are working on your concern and will update you shortly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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