Subject: Tech Support Candidate - Lekha Chaudhary
From: Lekha Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 07:32:47 -0500

| | Tech Support Test

Name | Lekha Chaudhary
E-mail | [email-masked]
Phone Number | (91) 9310120858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
AD,server 2016,office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | senior analyst | current | 33000
Previous Employer 1 | Kent Ro | engineer | 4-06-2020 | 12,999
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Otherwise,check internet,remove cookies,caches,reset broowser and check

2.Check error either it is related to network security ,access issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.On wi-fi and bluetooth,
2.search for device
3.Keep device in range
4.try to connect

What according to you makes you a good candidate for customer service or technical support job?

Good interaction with clients
Proper solution to queries and technical issues
Find Root cause of issues so will not occur again
with clients

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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