Subject: Trainer Candidate - Siddhant Rai
From: Siddhant Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 07:05:53 -0500

| | Tech Support Test

Name | Siddhant Rai
E-mail | [email-masked]
Phone Number | (91) 7277868677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mumbai Dahisar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio | Assistant manager | | 40000
Previous Employer 1 | Radical Minds | relationship manager | 2016 | 25000
Previous Employer 2 | Airtel telecom | Team leader Inbound | 2014 | 20000

If Selected, how much time do you need to join? | 15 day
Please briefly describe your work experience specifically in training? | A seasoned professional with over 6 years plus rich experience in Acquisitions, Man Management, and Client Servicing with reputed organizations. A keen planner with proficiencies in managing, large and key clients towards business excellence. A proven performer with an excellent track record of delivering beyond expectations. A person with an eye for detail, excellent analytical, organizational and interpersonal skills.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Managing all prepaid Telecom and Fiber needs of all Small Medium Corporate level sales.
Demonstrated abilities in cementing healthy relationships with the clients for generating business and leading workforce towards accomplishing business and corporate goals.
Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
Developing relationships with key decision-makers in target organizations for business development.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing good customer service and delivering great customer service is when you provide services as per their satisfaction to complete your tat and other where you built relationships with a customer where they refer with a friend.

What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of fifteen  employees, and we had the top sales record of our company branch in Borivali Mumbai
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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