Subject: Tech Support Candidate - Madhu Baswal Madhu
From: Madhu Baswal Madhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:58:27 -0500

| | Tech Support Test

Name | Madhu Baswal Madhu
E-mail | [email-masked]
Phone Number | (98187) 26192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | 10962, gali peepal wali, sadar thana road, new delhi. 110055
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, if I'm getting an error it could be a issue from the Ndtv's end, they must be updating their website. However, I'll try to clear my caches and cookies, will try to remove the browser from task manager, I'll restart the system and if nothing works I'll contact the customer support of Ndtv Regarding this issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on bluetooth in your mobile.
2.Turn on the speaker and the speaker's name will show in your phone.
3. Once we see the name of speaker in phone we will pair it.
4.once both are connected we can enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | I'm currently working with international customer and they do get website's issues, unable to login in their account, face issues with link so I know how to resolve them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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