Subject: Tech Support Candidate - Harsh Gautam
From: Harsh Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:55:27 -0500

| | Tech Support Test

Name | Harsh Gautam
E-mail | [email-masked]
Phone Number | (91) 9140712031
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check for Internet Connection if it is connected or disconnected.
2. then i will look for time and date error.
3. System Restart
4. Check if the website is down For everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth device,
2. Turn on the bluetooth on mobile and go to bluetooth devices and connect with same bluetooth device visible name e.g. ABC Speaker.

What according to you makes you a good candidate for customer service or technical support job?

- Ability to learn quickly coupled with innovative ideas for problem solving

- Ability to work in a team with strong communication skills

- Hardworking and sincere towards work with an ability to take direction

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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