Subject: Tech Support Candidate - Zain Altaf
From: Zain Altaf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:49:13 -0500

| | Tech Support Test

Name | Zain Altaf
E-mail | [email-masked]
Phone Number | (962) 5570135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Concord | Manager | Jan 2021 | AED 9,000
Previous Employer 2 | Rak Bank | Ast manager | March 2018 | AED 9,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection, if the connection is fine then i will check if the website itself is down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker then switch on bluetooth on the phone , search for the device and pair.
What according to you makes you a good candidate for customer service or technical support job? | Someone who is a hood and active listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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