Subject: Tech Support Candidate - ASHWANI KUMAR
From: ASHWANI KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:31:09 -0500

| | Tech Support Test

Name | ASHWANI KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9910738885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | G-Next media Pvt Ltd | Sr. Executive | | 27984
Previous Employer 1 | Muzaffarnagar institute of technology | Asst. Professor | March 2013 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. To check for internet connection.
2. check browser to allow cookies and support plugins.
3. firewall checking.
4. Ask admin for permission.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switched on the bluetooth of both the devices (spesker & phone).
2. search for the speaker over mobile phone bluetooth.
3.  pairing and confirming.

What according to you makes you a good candidate for customer service or technical support job? | As I have technical background its easy to learn/understand technicalities. The knowledge which is gained by working in the Media industry supports me to understand and resolves the issues better.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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