Subject: Tech Support Candidate - Nitesh Sharma
From: Nitesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:27:50 -0500

| | Tech Support Test

Name | Nitesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9399483933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Operations management | 30sep2017 | 21000
Previous Employer 2 | Clear tax | Floor support and tax expert | 30may2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would like confirm with exact issue and after that i have to give assurance to client i would like to ask a permission could you please share your screen so could help with this trible shooting part then i have to check the issue and rectified.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i have to go in mobile settings and open bluetooth and connectivity section.
And i will get bluetooth then i have to switch on and i have to click on scan.
And i have to press Power button on bluetooth speaker.
And i have go to in mobile bluetooth settings and scan pair new device options and click on pair which you found speaker.

What according to you makes you a good candidate for customer service or technical support job? | Because i have a some different and tricks to resolve the issues and also very less time i am capable to solve the customers issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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