Subject: Tech Support Candidate - Ajay Kumar Saini
From: Ajay Kumar Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:14:34 -0500

| | Tech Support Test

Name | Ajay Kumar Saini
E-mail | [email-masked]
Phone Number | (+91) 7030692609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TCL | CSE | 30OCt2020 | 23500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check my internet connection. After, Ping my gateway address, then ping the www.ndtv.com, might be there is server problem in ndtv.com.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the Bluetooth setting in mobile and on the Bluetooth, then press the Bluetooth button of the speaker. In mobile search the device and peer the speaker name. Boom, I'm disco dancer.
What according to you makes you a good candidate for customer service or technical support job? | I have good focused and analytical skills to handle the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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