Subject: Tech Support Candidate - awadhesh kumar sharma
From: awadhesh kumar sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:11:05 -0500

| | Tech Support Test

Name | awadhesh kumar sharma
E-mail | [email-masked]
Phone Number | (+91) 9069054354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
aws cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rapture energy india pvt. ltd | IT specialist | working right now | 36,000
Previous Employer 1 | Printers tech pvt. ltd | IT executive | 11/2019 | 17,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First , i shall check website name is corect or not
second , i shalll check internet connection
third , If nor resolved than i shall ping the website to check client side cconnectivity is up or not
fourth , if internet is fine , client side ip is pinging then i shall check the server over which sight is hosted, and troubleshoot,
It will definatel resolve my issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First , i shall give power to bluetooth speaker
second , i shall turn on the bluetooth of speaker
third, i shall turn on the bluetooth of phone
fourth , i shall conect and when pair is odne
i shall enjoy the song.

What according to you makes you a good candidate for customer service or technical support job? | to satisfy the customer and make him clear each and every concept of customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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