Subject: Tech Support Candidate - Shibin Kalathil
From: Shibin Kalathil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 05:55:09 -0500

| | Tech Support Test

Name | Shibin Kalathil
E-mail | [email-masked]
Phone Number | (+91) 9847466190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KAIZEN IT SERVICES PVT LTD | Desktop Engineer | 21-11-2019 | 10K+Food
Previous Employer 1 | Bitvoice Pvt Ltd | Customer Support Engineer | 12-5-2018 | 10K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Take a new tab and check weather website is able to open or not. If not, check the internet connectivity. If it is ok, clear the browsing history and try again. If there is no firewall block to particular site it will open. Some unable to open with chrome browser. So, check with other browsers like Mozilla Firefox etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : First Go to settings and tap the bluetooth option.

Step 2 : Turn on the bluetooth,then a list of available bluetooth device will appear.

Step 3 : If you unable to find the speaker,press the button on the speaker that make it available.

Step 4 : Now speaker must be visible and you can select the speaker. Now it is connected.

What according to you makes you a good candidate for customer service or technical support job? | A customer support executive must have patience and he must be a good listener. He must use easy step to resolve the problem of the customer and make sure that the customer is fully satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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