Subject: Tech Support Candidate - RAJ Tyagi
From: RAJ Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 05:43:34 -0500

| | Tech Support Test

Name | RAJ Tyagi
E-mail | [email-masked]
Phone Number | (+91) 7409934115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies limited | Analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart the website
2-Make Sure the Internet Connection is working
3-Check if the Website is Down for Everybody or Just for the customer.
4-Remove cache memory from the browser.
5-Remove cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to settings
2-Tap the Bluetooth option
3-Turn on Bluetooth
4-A list of available devices will appear.
5-If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6-On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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