Subject: Tech Support Candidate - Rani kumari Rani
From: Rani kumari Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 05:37:24 -0500

| | Tech Support Test

Name | Rani kumari Rani
E-mail | [email-masked]
Phone Number | (91) 6388865596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Network analyst | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

>> first I check what is the error message.
.. If it is saying not connected with the network I will check my network first.
I will change the browser and then check.
I will clear cache and cookies from the browser setting and then check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the  Bluetooth device.
Then turn on my Bluetooth from upper scroll or from my setting tab(wireless).
Then scan the device or it automatically find it.
Then click on it and connect.

What according to you makes you a good candidate for customer service or technical support job?

Who understand the customer need with the help of proper probing.
And make sure to empathise the user.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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