Subject: Tech Support Candidate - Syed Soheb
From: Syed Soheb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 05:36:37 -0500

| | Tech Support Test

Name | Syed Soheb
E-mail | [email-masked]
Phone Number | (0000) 7989439481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Sr Tech support Engg | 30 april 2020 | 50k
Previous Employer 1 | Almanarah | Tech support Engg | 30 april 2019 | 65k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check first inernet connection is working or not.

Secondly if the admin has given the user permission he can check that web site or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth speaker

From phone open the bluetooth option and search for the bluetooth speaker name and connect the speaker and you can able to listen what ever you want.

What according to you makes you a good candidate for customer service or technical support job? | i am a quick learner, wants to learn new technologies and a good customer support engg
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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