Subject: Tech Support Candidate - Alamanda Vinay Kumar
From: Alamanda Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 05:01:57 -0500

| | Tech Support Test

Name | Alamanda Vinay Kumar
E-mail | [email-masked]
Phone Number | (+91) 9347131475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Doconline | Sr.CCE | 17th june | 20000
Previous Employer 1 | Teleperformance | Sr.CCE | 05th nov | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We need to reload the page and need to check the internet is connected properly or not. Need to check the proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the blutooth.
Search for the device.
Connect the device.

What according to you makes you a good candidate for customer service or technical support job? | By being humble and practical towards work which was assigned to us.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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