Subject: Tech Support Candidate - Abhijeet Thakur
From: Abhijeet Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 04:11:59 -0500

| | Tech Support Test

Name | Abhijeet Thakur
E-mail | [email-masked]
Phone Number | (+91) 8700180124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Adobe Suite, SSO, SAML

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dimension India Network | Technical Support Engineer | 28/02/2021 | 30200
Previous Employer 1 | Concentrix | Technical Support Engineer | 31/08/2021 | 18000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Try changing the browser and see if it is a browser specific issue.
2) Restart the router and reconnect to the internet again.
3) Check and update the drivers and reinstall the driver if updating doesn't work.
4) Run the commands to renew and refresh the IP.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the device and switch the bluetooth on the switch. Make sure the bluetooth is visible and then check for the device and connect.
What according to you makes you a good candidate for customer service or technical support job? | I have worked on all windows version like windows 7, 8.1 & 10 and have also worked as a cloud support engineer. I am keen to learn and fexlible with the work environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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