Subject: Arabic Language Test - هيثم عبدالوارث الزبيري
From: هيثم عبدالوارث الزبيري <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:54:42 -0500

| | Foreign Language Screening Test

Name | هيثم عبدالوارث الزبيري    /  (0091) 8297385460    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer
We appreciate your feedback I will check your order and I will update you as soon as possible, we are really sorry for the inconvenience, I will make sure that you will not face any problem in future keep shoping with Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer
We are sorry for the inconvenience, I will check your order and I will update you as soon as possible, we will exchange your order if the product is not being used, I will check with the sales department and we will make sure that you will receive the correct order, keep shoping with Babyshop

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