Subject: Tech Support Candidate - Saksham Sharma
From: Saksham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:45:58 -0500

| | Tech Support Test

Name | Saksham Sharma
E-mail | [email-masked]
Phone Number | (+91) 7011707101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Geeta Colony, Delhi - 110031
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Concentrix | CSA | 31 October, 2019 | 14700
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I would check the type of error that is generated when I try to open the website. For example, if it is an error 404, then that means the web page does not exist or is missing. In that case, I won't be able to do anything. Similarly, if it's an error 500, then that means that there is an internal server issue. So, the troubleshooting depends on the type of error it displays.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker.
2. Turn on bluetooth in mobile phone.
3. Tap and hold the bluetooth icon to open the bluetooth devices list.
3. Find and pair the speaker with the mobile phone in the devices list.

What according to you makes you a good candidate for customer service or technical support job? | I am patient and able to deal with different types of people without losing my cool. On top of that, I am able to communicate in English quite well with people from foreign and domestic areas alike. So, yea, due to these reasons, I think I can do good in a customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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