Subject: Tech Support Candidate - Sanchit Jouhri
From: Sanchit Jouhri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:29:24 -0500

| | Tech Support Test

Name | Sanchit Jouhri
E-mail | [email-masked]
Phone Number | (+91) 6395943223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaurcity noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
Printer email

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onspot technology | Senior technician | Working | 43
Previous Employer 1 | Gemini info service | Senior tech | 2018 | 35
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check my internet connection.
2- Try to open any other website if it's open so will check spellings then try this web site on another browser if it's open on another browser so we will clear caches and cookies.
Then check proxy.
Then I will run command flush/dns in cmd.
Restart the computer.
Then try open the web site.
Hopefully it will be work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- turn on the bluetooth on the speakers.
2-go to settings in phone.
3-click on bluetooth then turn it on.
4-it will show you all are bluetooth connection name over there.
5- click on your speakers name then click on connect or pair.
It would be connect.

What according to you makes you a good candidate for customer service or technical support job?

Listen to the customer very carefully without any interruption.
Giving him a proper solution for his problem and inform him how it had happened. And educate him what he need to do for it will not happen again.
Try to communicate the problem with semi technical terms because he is non technical persons.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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