Subject: Tech Support Candidate - Shashank shrivastava
From: Shashank shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:25:42 -0500

| | Tech Support Test

Name | Shashank shrivastava
E-mail | [email-masked]
Phone Number | (91) 9557641744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pure ites ltd | Technical support | NA | 10000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are basically three main reasons for it.
1. May be, he has problem with his internet connectivity.
2. He need to clear his browser cookie's.
3. May be he entered the wrong URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all I need to turn on the bluetooth of both devices.
2. Now I need to establish the connection between speaker and phone by pairing them through phone.
3. That's it, after the successful pairing the speaker will be connect to the phone.

What according to you makes you a good candidate for customer service or technical support job? | I have 1 year experience in IT sector with the role of technical support. Where basically my work is to give the demonstration and training of the software's and also provide the full support to the international client (from US,UK,South Africa, Europe, Saudi Arabia).
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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