Subject: Tech Support Candidate - Tanishq Sharma
From: Tanishq Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:23:51 -0500

| | Tech Support Test

Name | Tanishq Sharma
E-mail | [email-masked]
Phone Number | (+91) 8447126246
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | CSE | November 10 2019 | 15,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try to reload/refresh the same page.
2. Then I will check if I am connected to internet or not.
3. If I am still facing the same problem then I will close the browser and open it again and then try to open that website.
4. If the error I am facing is error 404 then there is a fault in the website not in my browser.
5. If I am facing error 500 then there is a problem with the server.
It all depends upon the type of error I am facing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn on your mobile phone’s Bluetooth and the speaker’s Bluetooth.
Step 2 : Go to settings and open Bluetooth and pair your mobile with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am a hardworking person and I have a keen knowledge that f technology and good communication skills and I find technological advances very fascinating so with the help of my skills I can be one of the best candidates for a technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |