Subject: Phone test - 25th Feb
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 25 Feb 2021 01:17:02 -0700 (MST)

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers. All numbers are working fine except the below one. 

LU- Calls are not going through into ivr 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	25-Feb-21 	
CA 	Working Fine 	Working Fine 	25-Feb-21 	
BZ 	Working Fine 	Working Fine 	25-Feb-21 	
MX 	Working Fine 	Working Fine 	25-Feb-21 	
UK 	Working Fine 	Working Fine 	25-Feb-21 	
FR 	Working Fine 	Working Fine 	25-Feb-21 	
DE 	Working Fine 	Working Fine 	25-Feb-21 	
DK 	Working Fine 	Working Fine 	25-Feb-21 	
BE 	Working Fine 	Working Fine 	25-Feb-21 	
NL 	Working Fine 	Working Fine 	25-Feb-21 	
SE 	Working Fine 	Working Fine 	25-Feb-21 	
NO 	Working Fine 	Working Fine 	25-Feb-21 	
FL 	Working Fine 	Working Fine 	25-Feb-21 	
ES 	Working Fine 	Working Fine 	25-Feb-21 	
IT 	Working Fine 	Working Fine 	25-Feb-21 	
BG 	Working Fine 	Working Fine 	25-Feb-21 	
PL 	Working Fine 	Working Fine 	25-Feb-21 	
JP 	Working Fine 	Working Fine 	25-Feb-21 	
HK 	Working Fine 	Working Fine 	25-Feb-21 	
AU 	Working Fine 	Working Fine 	25-Feb-21 	
AT 	Working Fine 	Working Fine 	25-Feb-21 	
CH 	Working Fine 	Working Fine 	25-Feb-21 	
SG 	Working Fine 	Working Fine 	25-Feb-21 	
CN 	Working Fine 	Working Fine 	25-Feb-21 	
IN 	Working Fine 	Working Fine 	25-Feb-21 	
IE 	Working Fine 	Working Fine 	25-Feb-21 	
HU 	Working Fine 	Working Fine 	25-Feb-21 	
LUX 	Calls are not going through into ivr 	Working Fine 	25-Feb-21 	
RU 	Working Fine 	Working Fine 	25-Feb-21 	
+44 2039664949 	Working Fine 		25-Feb-21 	

Agents test calls: 

Name 	Quality 	Background Noise 	
Anupam Tiwari 	Good 	No 	Ok 
Jessica 	Good 	No 	Ok 
Norbert 	Good 	No 	Ok 
Ismael 	Good 	No 	Ok 
Grace 	Good 	No 	Ok 
Marika 	Good 	No 	Ok 
Yamamoto 	Good 	No 	Ok 
Jouse 	Good 	No 	Ok 
Dipanshu 	Good 	No 	Ok 

Regards, 
Ashish Dabral