Subject: Tech Support Candidate - Sayed jafri
From: Sayed jafri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:12:21 -0500

| | Tech Support Test

Name | Sayed jafri
E-mail | [email-masked]
Phone Number | (+91) 9899786423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Product support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sofcon system India Pvt ltd | Project Engineer | April 2012 | 16000
Previous Employer 1 | Atlas Copco India Ltd | Service Specialist | Nov 2020 | 75000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check for spelling mistakes
2) check for internet connectivity
3) if no internet then check for wifi or LAN
4) configuration settings check
5) if internet okay then check if other pages are getting open
6) chek for the error and follow the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) power on the speaker
2) enable speaker bluetooth
3) enable mobile bluetooth
4) search for the speaker name
5) pair it with mobile

What according to you makes you a good candidate for customer service or technical support job?

- good amount of technical support to customers
- good analytical and understanding
- trouble shooting skills
- listen to  customer patiently and actively
- always calm and easy while explaining to customer
- leading a team of 10 Engineers
- experience of production support
- experience of working with SLA and ticketing system
- technical support experience
- technical training to new joiners and skill mapping

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |