Subject: Tech Support Candidate - Habib Khan
From: Habib Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:05:07 -0500

| | Tech Support Test

Name | Habib Khan
E-mail | [email-masked]
Phone Number | (+91) 9783902142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nodia
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Asterisk engineer and vicidail

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MVPL | System administrator | 25 | 30000
Previous Employer 1 | Sanv vanture Pvt | Asterisk engineer | 1 | 25000
Previous Employer 2 | One point one solutions Pvt LTD | Gurgaon | 13 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Softwares are different issues I will personally check on remotely support and after then resloved issue customers are different troubleshoot
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Yes I do work on voice mail and text massage are resloved customers issue on full remote support
What according to you makes you a good candidate for customer service or technical support job? | Yes I will do it's that different troubleshoot issue personally I will check after resloved on remotely support.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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