Subject: Assigned to Group - Muscle & Fitness Kirwan - iPad frozen 05:15 scheduled program didn't play out
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 07:21:05 +0000 (UTC)

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Muscle & Fitness Kirwan - iPad frozen 05:15 scheduled program didn't play out Hi LMI Support Team,

I received a text from Paige at Muscle & Fitness reporting that the 05:15 virtual program scheduled to play this morning didn’t play and the iPad was in a frozen state. She has since updated the latest iOS version and once the update completed, the iPad is now playing out. Paige asked me to report this to LMI Virtual support to confirm the cause. Can you kindly get back to Paige once you had a chance to look into the App log activity.

Text Received from Paige:
Morning Greg,
This morning we had a little problem with our iPad. Our 5:15 class never played it seemed to be frozen our staff member just clicked out of the app updated the iPad then clicked back into it and it’s working ok now (see photo from this morning)

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow
Les Mills Virtual App - Troubleshooting Link:
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm
[/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425]

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4323