Subject: Trainer Candidate - Ankita Srivastava Ankita
From: Ankita Srivastava Ankita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 02:05:50 -0500

| | Tech Support Test

Name | Ankita Srivastava Ankita
E-mail | [email-masked]
Phone Number | (226024) 7408614318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Shift lead | | 26 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | I have 6 months of experience in international BPO then 2 years of experience insn Service desk as an L1 and L2 , then 1 year of experience as a Shift lead in current project.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation for me will be when team members will not work with cooperation and not ready to support each other
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is fulfilling the requirements and need of customer and great customer service is making the customer happy and making a trustworthy relationship with customer along with fulfillment of needs.
What according to you makes you a good candidate for this position? | My experience so far in customer support and my knowledge of handling customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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