Subject: Tech Support Candidate - KONAN ERIC HERMANN
From: KONAN ERIC HERMANN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 02:05:41 -0500

| | Tech Support Test

Name | KONAN ERIC HERMANN
E-mail | [email-masked]
Phone Number | (91) 9538956761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check your connection internet if you are getting the signal or not.
2-if yes, go through the network parameter and check DHCP OR STATIC IP ADDRESS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- activate the phone bluetooth and the speaker bluetooth also
2- from your phone search the bluetooth name of the speaker and connect your phone to it .

What according to you makes you a good candidate for customer service or technical support job?

According to me to be a good candidate for customer service, you have :
1-listen the customer
2- understand the customer
3-be polite with customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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