Subject: Tech Support Candidate - Krishankant Prasad
From: Krishankant Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 01:35:02 -0500

| | Tech Support Test

Name | Krishankant Prasad
E-mail | [email-masked]
Phone Number | (0) 9911432673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Product product training and content development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ensure support and services | SME & lead coordinator | April 2015 | 12,000
Previous Employer 1 | Iqor global services | Lead trainer & content developer | Nov 2018 | 44,000
Previous Employer 2 | Samsung india electronics limited | Senior Chat bot content developer | Nov 2020 | 47,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Before we start troubleshooting. We need to understand whenever we are suffering internet or trying to visit any website. There are certain things wotking in background to reach particular website and some requirements to open it correctly.

1. Check if the particular website is  browser dependent or not.
2. Check if the browser need any add on to perform task well.
3. Check if the error is asking for any plugin.
4. Check if that perticular website is asking for special permission to access location or storage of notification
5. Check if website is asking for cookies access.
6. Check if browser need to be updated.

NOTE: After making any change we need to restart browser to go with fresh start.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

2 steps to successfully connect device.

Step 1
- from home screen drop down or pull up menu depending upon device to device UI.
-click on Bluetooth icon to activate. Same has to be activated on speaker too.
- wait till you get Bluetooth speaker in phone's Bluetooth search list.
- once speaker Bluetooth shown in list click on device and give permission access.

Step 2
Same as above method. Only diffrence is to access blurtooth option from device setting menu in place of doing it from drop down or pull up step.

What according to you makes you a good candidate for customer service or technical support job?

-Good listener
-Try to understand customer problem according to customer need.. not from the expert perspective.
- while helping customer with technical problems explain them about problem and guide them for future problems self doing solutions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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