Subject: Tech Support Candidate - Shreya Satyajit
From: Shreya Satyajit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 22:55:29 -0500

| | Tech Support Test

Name | Shreya Satyajit
E-mail | [email-masked]
Phone Number | (+91) 9955226555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ensono | Project engg | Na | 28000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would like to open any other website so I could confirm network is working fine. If network is fine and still not able to open www.ndtv.com then I would like to clear cache from the browser and clear the temporary files from system and give it a restart.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Do a long tab on bluetooth icon on you notification pannel. It will take you to the settings and tab on scan it will start scanning bluetooth nearby devices. Meanwhile please switch on the the bluetooth speaker's bluetooth. As the name appears on mobile phone. Click on the name of the device and select connect.

What according to you makes you a good candidate for customer service or technical support job?

If the customer is irritated try to help of make then understand the problem or provide them solution in polite way.
Always listen what customer says don't ask him to repeat again and again.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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