Subject: Tech Support Candidate - Tanzeel ur Rehman Khan Tanzeel
From: Tanzeel ur Rehman Khan Tanzeel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 12:50:13 -0500

| | Tech Support Test

Name | Tanzeel ur Rehman Khan Tanzeel
E-mail | [email-masked]
Phone Number | (91) 9873177136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, laxmi nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon.com | Resolution Specialist | | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

While visiting website if error occurs
First we’ll check if website link is correct, if right

we’ll check internet connection if working fine

If it’s working then we go ahead try deleting cookies and cache and visit the webpage again and it should work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth speaker
Enable bluetooth on mobile phone and search the bluetooth device in available devices list
And once the speaker name appears tap on it to connect and it will be connected

What according to you makes you a good candidate for customer service or technical support job?

I have the privilege of working for Amazon Development Center in a Resolution Specialist role, where I learned valuable professional skills such as conflict resolution, customer communications, and customer satisfaction.

In both my academic and professional life, I have been consistently praised as quality- oriented by my professors and peers.

I apply proven communication, leadership, and multitasking skills, which I hope to leverage into the Customer support Manager role at your company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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