Subject: Tech Support Candidate - saran Raj
From: saran Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 11:57:03 -0500

| | Tech Support Test

Name | saran Raj
E-mail | [email-masked]
Phone Number | (91) 9884476246
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HTC global service | Senior Service desk | till date | 58000
Previous Employer 1 | Symantec | senior customer rep | july /2015 | 30000
Previous Employer 2 | N\A | N\A | N\A | N\A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will check whether the problem is only with this website or all the website ( like will try google .com and check if it works).

I will reset the browser and check.

I will try in a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have to open the Setting App.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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