Subject: Tech Support Candidate - Mohan Prakash
From: Mohan Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 10:50:06 -0500

| | Tech Support Test

Name | Mohan Prakash
E-mail | [email-masked]
Phone Number | (91) 9711313998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mayur vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | dell international services | sr client support specialist | Nov 2020 | 45000
Previous Employer 1 | HCL Technologies bpo services | Sr customer suppor executive | Oct 2009 | 20000
Previous Employer 2 | Star touch india pvt ltd | Team Leader | Oct 2007 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If NDTV.com is giving an error, i will first check my internet connection if the system is connected with internet if yes i will try opening other websites to see if the issue is with ndtv.com,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth ON on your phone
Turn speaker on
put it on discovery/connection mode
look for speaker name on mobile for available bluetooth devices
select the device and you should be connected

What according to you makes you a good candidate for customer service or technical support job?

I have vast experience in handling international customer for technical as well as customer service related issues.
In my past job responsibilities i have handled customer over call email and chat also handled fraud and escalations

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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