Subject: Tech Support Candidate - Vikas Narayan
From: Vikas Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 09:47:00 -0500

| | Tech Support Test

Name | Vikas Narayan
E-mail | [email-masked]
Phone Number | (+91) 7860730577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Window Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analy | Currently working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the network connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- please turn on the Bluetooth speaker .
2- please turn on the Bluetooth of mobile phone .
3- Select the Bluetooth device on your mobile phone and pair them.

Now Bluetooth speaker is ready to use.

What according to you makes you a good candidate for customer service or technical support job?

According to me to be a good candidate for customer service or technical support job we have the following qualities like-

1- We have to listen all problems of customer.

2- Always be humble to the customer.

3- Provide appropriate solution of the problem with in time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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