Subject: Chat audits - Jayway+Doha+Txt+Colocation - 23/02/2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 24 Feb 2021 07:35:43 -0700 (MST)

Hi Team, 

PFA for the audit report for dated 23/02/2021. 

Chat ID: QO4YXL3GEP 
07:28:01am) Nushat - Hello, would you like to talk about our services? 
07:28:01am) Visitor - yea i was wondering how much would renting a rack be? 
07:28:21am) Nushat - Hlo 
07:29:18 am) Visitor - Visitor left the chat. Please explain, why there was a casual approach instead you must have probed for more information? (Please do not use casual word). 

Total Chat availability for Colocation dated 23-Feb-2021 : 24h 
Series 	7am-8am 	1pm-2pm 	3pm-4pm 	10pm-11pm 
Availability 	59min 54s 	59min 49s 	59min 52s 	59min 56s 
Agent on shift 	Nushat 	Nushat + Vimal 	Nushat + Vimal 	Harsh 
============================================================================ 
Total Chat availability for JayWay dated 23-Feb-2021 : 23h 55min 
Series 	7am-8am 
Availability 	54min 59s 
Agent on shift 	Nushat 

Thanks & Regards 
Vimal Tewari